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Authentication Error Occured

New Poster

Authentication Error Occured

Since we moved to our new home my cell phone will connect to the wifi but my daughters will not. She has tried everything to get it to work and absolutely nothing has helped.
Silver Problem Solver

Re: Authentication Error Occured


@KayAndie wrote:
Since we moved to our new home my cell phone will connect to the wifi but my daughters will not. She has tried everything to get it to work and absolutely nothing has helped.

Are you saying her device doesn't discover the wifi SSID that you connect with?

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Official Employee

Re: Authentication Error Occured

KayAndie, thank you for reaching out. Are you still having this issue? Does she run into any error messages or does the network just not show up on her phone? 


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New Poster

Re: Authentication Error Occured

Have you tried resetting your modem to factory settings and restart fresh?
Official Employee Digital Care

Re: Authentication Error Occured

Closed old thread


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!