Community Forum

Add new device

New Poster

Add new device

I’m trying to add my doorbell camera “Alula” but the device isn’t showing for me to add
Highlighted
Silver Problem Solver

Re: Add new device


@Melsheze wrote:
I’m trying to add my doorbell camera “Alula” but the device isn’t showing for me to add

I presume this is a third-party camera.  If it uses wifi, it would need to be able to search and find your wifi SSID and connect to it.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Official Employee

Re: Add new device

Hello, Melsheze. Welcome to the Xfinity Forums! Unfortunately, Alula is not one of our listed partners. You can visit our Home Security homepage here to see who we are partnered with. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!