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$5.99 Internet Security ?!!!

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New Poster

$5.99 Internet Security ?!!!

We bought the $5.99 Internet Security add-on service but have not received any information on how to actually go about using it!

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Silver Problem Solver

Re: $5.99 Internet Security ?!!!


@AskerMan wrote:

We bought the $5.99 Internet Security add-on service but have not received any information on how to actually go about using it!


If it doesn't appear in your My Account, call 1800comcast.

https://customer.xfinity.com/#/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Gold Problem Solver

Re: $5.99 Internet Security ?!!!


@AskerMan wrote: We bought the $5.99 Internet Security add-on service but have not received any information on how to actually go about using it!

Does https://www.xfinity.com/support/articles/getting-started-with-xfinity-xfi-advanced-security help?

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Official Employee

Re: $5.99 Internet Security ?!!!

Hi AskerMan, if you still need assistance I could help review this further with you. Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: $5.99 Internet Security ?!!!

Hi AskerMan,  I haven't heard from you but please reach back out if you still need assistance, we are here to help.

 

Thank you 

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!