Yes, those settings are no longer accessible.in the new modem. It says they are being autonatic as lly msnaged for best rezults
I have both 2.4 and 5.0 Apple devices. Do you have the xFi Pods? They are supposed to assign the right band to each device.
What is the make and model of your new modem? I can access my Xfinity modem with either my My Account app or with the website.
If you have having an issue with your Xfinity Account userid and password., 1800comcast may be able to help.
I have a new modem with no way to either separate 2.4 and 5. I have devices rnat will not connect and need 2.4 only. How do i separate them or turn off 5.0?
You shouldn't have to do anything if you have pods.
The pods prevent the user, and apparantly Comcast from separating into 2 SSIDS OR even disabling the 5g signal. I have multible devices that no longer connect because of this problem
Technically, I can separate the bands, but then the pods won't work.
@philbes, this approach should work for most devices -- disabling the 5GHz network, adding the device to your network, and then re-enabling the 5GHz network.
If you run into a situation where this does not work, please let us know.