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2.4 vs 5ghz

New Poster

2.4 vs 5ghz

I currently have these combined, letting my device or the router decide which is better at the time. I now need 2.4 and 5 separate, but I dont know how to do so
Official Employee

Re: 2.4 vs 5ghz

Use the XFi app or the MyAccount and you can edit your Wi-Fi info

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Contributor

Re: 2.4 vs 5ghz

I have a new modem with no way to either separate 2.4 and 5. I have devices rnat will not connect and need 2.4 only. How do i separate them or turn off 5.0?
Official Employee

Re: 2.4 vs 5ghz

Have you tried to use the XFi app or the MyAccount app?

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Contributor

Re: 2.4 vs 5ghz

Yes, those settings are no longer accessible.in the new modem. It says they are being autonatic as lly msnaged for best rezults
Silver Problem Solver

Re: 2.4 vs 5ghz


@philbes wrote:
Yes, those settings are no longer accessible.in the new modem. It says they are being autonatic as lly msnaged for best rezults

I have both 2.4 and 5.0 Apple devices.  Do you have the xFi Pods?  They are supposed to assign the right band to each device.

 

What is the make and model of your new modem?  I can access my Xfinity modem with either my My Account app or with the website.

If you have having an issue with your Xfinity Account userid and password., 1800comcast may be able to help.

https://customer.xfinity.com/#/settings/security#username-password

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Contributor

Re: 2.4 vs 5ghz

Tech support, phone, says they can't help because i am using pods. So did the tech that installed it. Model XB6-T
Silver Problem Solver

Re: 2.4 vs 5ghz


@philbes wrote:
I have a new modem with no way to either separate 2.4 and 5. I have devices rnat will not connect and need 2.4 only. How do i separate them or turn off 5.0?

You shouldn't have to do anything if you have pods.

https://www.xfinity.com/support/articles/xfi-pods-faqs

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Contributor

Re: 2.4 vs 5ghz

The pods prevent the user, and apparantly Comcast from separating into 2 SSIDS OR even disabling the 5g signal. I have multible devices that no longer connect because of this problem
Silver Problem Solver

Re: 2.4 vs 5ghz


@philbes wrote:
The pods prevent the user, and apparantly Comcast from separating into 2 SSIDS OR even disabling the 5g signal. I have multible devices that no longer connect because of this problem

Technically, I can separate the bands, but then the pods won't work.

https://www.xfinity.com/support/articles/view-change-wifi-password

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Contributor

Re: 2.4 vs 5ghz

Unlike yesterday, i was able to disable 5gig. When i did, the wireless tvs stopped receiving a wifi signal. Do they use the 5g signal? The pods appeared to be working fine on just 2.4gig.
Contributor

Re: 2.4 vs 5ghz

Renaming 5gig is blocked. Is there any way to rename either one?
New Poster

Re: 2.4 vs 5ghz

Contributor

Re: 2.4 vs 5ghz

Not sure what problem this addresses, my SSID names can not be excited
Contributor

Re: 2.4 vs 5ghz

I think i found a possible fix. Disable 5 g dignal, connect the device that onlt wants a 2.4g signal and then turn the 5g back on. Eorking for one device, will try the other outside when it stops raining (device is an outside sprinkler rainbird).
Official Employee

Re: 2.4 vs 5ghz

@philbes, this approach should work for most devices -- disabling the 5GHz network, adding the device to your network, and then re-enabling the 5GHz network. 

If you run into a situation where this does not work, please let us know. 

 


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