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Xfinity stream DVR recorded wrong show on the wrong channel completely

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New Poster

Xfinity stream DVR recorded wrong show on the wrong channel completely

Hi All,

I tried to record Perry Mason on Channel 1044 last night (MeTV) and the DVR has it listed as Perry Mason with the MeTV logo. However what actually plays when I press to play back my recording is the second half of a Star Trek episode an the first half of another Star Trek episode on some channel I've never heard of called H&I. When I tried looking into the issue on the forum threads here, all the Comcast rep had to say was that the channel must have shuffled their schedule. I know this isn't true because it wasn't even the right channel and Perry Mason has come on at the same time every day for months. Anyone else have this issue or know of any solutions?

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Frequent Visitor

Re: Xfinity stream DVR recorded wrong show on the wrong channel completely

Happens to me all the time. Very frustrating.

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Official Employee

Re: Xfinity stream DVR recorded wrong show on the wrong channel completely

Hello @staryumaniac,

We have looked into the issue and resolved it. Can you set a new recording from this channel and verify that you see the correct content?

Thank you!


I am an Official Comcast Employee.
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