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Xfinity Stream - Issues with playing different television shows online

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Xfinity Stream - Issues with playing different television shows online

Hello, I've recently been having several issues getting online television shows through the Stream site to play without stopping, failing to play, pausing for long periods of time and giving me some sort of error code. Usually the video will stop playing halfway through its total play time. This causes me to refresh or restart the browser but the last stopping point of the video is not retained. I end up having to restart the video from the beginning and I’m restricted from fast forwarding due to Xfinity’s commercial policies. One newly posted TV episode has yet to play all the way through and I’ve had to restart multiple times. At this point I’m almost over the episode and the Stream service altogether. Other streaming sties I use such as Netflix, Hulu or Prime video do not have this problem. I’ve used multiple browsers to test the playability between Xfinity and the other providers. I keep having the same problems with Xfinity no matter the browser or the time of day. Here is a sample error report I received for one of the episodes I mentioned above. XFINITY DIAGNOSTICS REPORT Build number 8 OS Windows 10 Browser Chrome 74.0.3729.169 Flash version 0 Status in home Entitlements cvod, tve-linear, transactions, est, clinear, tve-vod, cdvr Last fingerprint cloudtv_web_polymer_5.8.0_prod_1559794928397_29752 Stream provider primetime Video ID vod/item/ComcastTitleVI/abc.comABCT1026206000001202-ABCT1026206000001203/ Media ID comcast:media:program:account:guid:7148765188663972112:ComcastTitleVI:abc.comABCT1026206000001202-ABCT1026206000001203 Error code TVAPP-00406 Error description Loading of the specified resource has failed Error aux info http://ccr.ipvod-t6.xcr.comcast.net/ipvod2/ABCT1026206000001201/movie/1559379808555/manifest.m3u8 Video Provider ABC Video Source s:VodItem Video Title Code Yellow Please help me to understand the issue here and whether I should even give Xfinity Stream another chance at all? Thanks, Be3vans
Ben "B" Evans
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Official Employee

Re: Xfinity Stream - Issues with playing different television shows online

Greetings, be3vans! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are having with trying to stream. I know how important it is to not be tied to a TV. I would like to look closer into this issue. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Xfinity Stream - Issues with playing different television shows online

Hello, be3vans. I have not heard back from you and hope you were able to stream again. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!