A sickening stream of corporate lies again...
I assure you I will do everything I can to resolve all your issues.
I guess "everything we can" does not include flipping a switch.
It is our goal to ensure that every customer is satisfied with our service,
Ah, NO...apparently, it is NOT, or you would flip the switch.
there are situations in which we are unable to achieve that goal (every customer satisfied).
But this isn't one of them, as anyone is able to flip a switch.
Our engineers and programmers are working diligently to make our service more compatible
Obviously a lie, unless their engineers don't know how to flip a switch, and/or, Comcast hires PITIFUL engineers, as other cable TV provider's engineers enabled Roku in VERY short order.
My reply....lies lies lies...
Thank you for contacting the Office of Tom Karinshak. My name is Julie.
I am sincerely sorry for the frustration you have experienced with
getting HBO go on your Roku device. I assure you I will do everything I
can to assist you today.
Comcast continually evaluates new platforms to support for the Online TV
Partners like HBO GO. As of now, there are no committed dates to support
HBO GO on Roku. You can visit http://www.hbogo.com/#help/ to view a list
of supported devices, such as XBox 360, Kindle Fire and Apple TV. If you
need further assistance, please reply directly to this e-mail.
Mr. Salopek, we appreciate you being a Comcast customer and thank you
for allowing me the opportunity to work towards a resolution for you.
Office of Tom Karinshak
Instead of using the computer when I'm traveling in a motel with internet, I could use roku and login into comcast and see the programs on the the TV instead of my laptop
I recently bought a Roku box, only to find out later that Comcast does not support HBO Go on the Roku box, while other providers do. Will this support ever come? I'm thinking about switching from Comcast because of this.
I just got a Roku and was going to subscribe to HBO on Comcast so that I could access HBO Go. If I can't get HBO Go on my Roku, there's simply no point to my subscribing. The regular HBO schedule, even with On Demand, just isn't worth it to me. Guess I'll just stick with Netflix and save my money...
Well, even if there is some licensing costs going on between Comcast and HBO, that doesn't explain why only Roku access is affected. You can get to HBO Go as a Comcast subscriber in other ways, like apparently on the Xbox (I don't have one, but I've heard) and I think on the HBO website.
The only reason Comcast gets into the picture at all is because that's how HBO checks if you're a paying subscriber. So why on Earth, we may wonder, doesn't Comcast want to do that check for Roku, but they will for other platforms? It's a mystery. Roku has the technology, Comcast has the technology, but maybe the way Roku does it's checks is incompatible with the way other devices do, and Comcast is the holdout, doesn't want to tweak things just for Roku? Because, you know, there's only a handful of Roku customers, right? 🙂
i am trying to understand why i cannot get hbogo using my roku device. i pay for hbo thru comcast.
reading the posts it appears comcast does not respond to these posts. now why would comcast and roku not respond. lol
You know, Roku has been doing a lot lately to update the Roku 3 - an excellent device since launch, but a bit outdated. With the newer Hulu updates, the massive Netflix overhaul, and today's addition of YouTube, I wouldn't be surprised if Roku wasn't working on this again.
I just send Tom the following message. If we keep bombarding them, someone is going to have to take notice.
RE: HBOGO on Roku
Despite nearly 1700 posts in the forum over the last two years on this issue (not to mention thousands more on other - HBO, Roku, etc - on other forums, nothing is being done about this. My HBO subscription includes HBOGO. I don't want to watch it on my 4" phone screen, and I don't want to watch it on my 19" PC screen. I want to watch it on my 50" HDTV screen. I see no reason why I can't, other than Comcast's pigheadedness on the matter. Please don't give me the "Our engineers and programmers are working diligently to make our service more compatible with all multimedia devices available today like the Roku and Smart Phone/TVs." spiel. It took most other cable companies no time at all to get on board. I am seriously considering just keeping my high speed internet with you, and going back to Dish Network for my TV. I'd probably save some money, too... I'd really like an HONEST answer to this issue.
Comcast hates thier customers but loves thier money. The worst company I deal with is Comcast. They are the only choice where I live abd I have a historic house and I can not put a dish up.
Right - it's got to be the latter (issues with either HBO in some cases or Comcast in others) since apparently TiVo doesn't have HBOGo at all?
You are all forgetting that Comcast supports HBOgo on Apple TV. No evidence of Microsoft conspiracy there!
I'm pretty sure apple tv was outside the scope of the deal... give me any other reason there is no HBO-Go on PS3/Wii... I know the systems can handle what ever tech they need.
Comcast is probably going after a kickback from the device creators. Apple (iOS), Google (Android), Microsoft (Xbox, Tablets) have no problem with this. Roku is a much smaller company and probably doesn't have many carriers that won't do it for free. Same reason why Samsung TVs don't have access, because Samsung won't play ball with Comcast directly.
As for the game consoles, money changed hands between HBO and Microsoft to keep it exclusive to the Xbox platform.
Here's the BS reply from Comcast:
My apologies for any inconvenience you may have had. Thank you for sending your account information and with a description of how we can assist. At this time, we have no ETA to when this will be available on Roku. All cable providers have different features, products and services. This feature is something we are looking to provide at a later date that is unknown at this time. I apologize that I cannot give you a more specific date. I hope this helps. Please let us know if you have any additional questions. Kindly “reply to all.”
Comcast Social Media Specialist
On the contrary, the lack of COMCAST authentication for HBOgo on Roku has nothing to do with any "deal" Microsoft may have made to avoid "competing" devices....since HBOgo works quite well on Roku for Dish, Brighthouse, TimeWarner...well, essentially every other provider other than DirectTV and Comcast. Oh, on my Samsung smart tv as well, HBOgo is fine with Dish....the issue is COMCAST not a deal between MS and HBO....
Ummm....then why would it also be availalbe on Roku and Samsung smart tvs for any other provider except Comcast and DirectTV (I now have Dish and have HBOgo on both Roku and my Samsung tv).I would say it is more an issue that Sony does not want to support it.
I think I've posted this before, this is what I've been told by installers and tech support people at Comcast. What they said seems believable, plus I'd trust them over a suit and a canned e-mail reply most days.
1: HBO Go (and I am guessing all the cable channels added to Roku lately) is not being authorized by Comcast on Roku because Roku is a proponant of the "cut the cable" movement. Comcast does not like that for obvious reasons and is acting accordingly.
2: An HBO Go app is supposed to be added, soon, to the X1/2 platforms. I was also told by tech support that the X1/2 platforms were supposed to be, for all practical purposes, complete in November, last month. That was to include some sort of app store and other functionality we don't currently have. No other details available what that would be.
Take that for what it's worth.
I'd be happy if they would add custom ringing to their phone service so I don't have to pay $30-40 a month more for what I used to pay the local phone company $3 a month.
Take that for what it's worth.
It's interesting, because I've decided to hook up HBO Go on my Roku using my Grandmother's Time Warner account. I cancelled all of my premium channels with Comcast/Xfinity and made it clear during cancellation that I would be more than willing to start paying them again for HBO if they stop limiting access to HBO Go. I'm using my garbage xfinity box less and less simply because of how inconvenient it is to find content. The "X1" still isn't available in my area. "On Demand" is garbage. Comcast/Xfinity is trying to fight a battle against cord cutters and the approach they are taking is going to fail. They are lagging behind. They might continue to scam grandmothers ala AOL, but the world is going towards devices that give them access to multiple streaming services. Netflix, Amazon Prime, Hulu Plus, etc. If Comcast is smart, they will re-think everything and create a new device that embraces streaming services instead of running away from it. They still have a monopoly on live television. The next next generation DVR box should include:
#1 - Live HD television and DVR. Obviously.
#2 - Toss "On Demand" in a toilet. Add a netflixy interface for finding all streaming on demand content. The "X1" looked promising, but I've heard very negative reviews on it. The Xfinity IOS app seems to be a step in this direction. No endless menus... let me filter by channel, genre, hd, etc.
#3 - Give us access within the box to HBO Go and Showtime Anytime. The catalog of content is vastly superior to what is offered through On Demand.
#4 - Give access within the box to Netflix, Amazon Prime, Hulu Plus, etc. Did you just throw up in your mouth, Comcast? Good. You can't fight it... people will want access to those services. Instead of trying to limit our access within Roku/Apple TV, etc, you should be trying to compete with those devices and make them irrelevant. If you provided access within the next-next-gen Xfinity box to all streaming services + your own content... and made it all easily searchable and sortable under one easy-to-use interface... people would gladly keep paying the $18 a month you are scamming them out of to lease your existing piece of garbage DVR boxes.
It's interesting, because the XBox One seems to be the one device closest to putting everything under one roof. You can watch live television. XBox One will (eventually) have access to Netflix, Amazon Prime, HBO Go, Hulu Plus... and possibly even an Xfinity app. The one thing it's lacking is any kind of DVR support for recording live television. But the thought process behind the XBox One is that they want to become the only media device you need to use. This is the thought process Xfinity/Comcast needs to adopt as cable companies evolve in this new streaming world of media. Become the premiere content provider. Make all other devices irrelevant. You know, it actually almost makes sense for Comcast to partner with Microsoft and literally release branded/modified XBox One devices with added DVR access. Force customers to lease them for $30 a month. You'll make your money back in no time.
#2 - Toss "On Demand" in a toilet. Add a netflixy interface for finding all streaming on demand content. The "X1" looked promising, but I've heard very negative reviews on it. The Xfinity IOS app seems to be a step in this direction. No endless menus... let me filter by channel, genre, hd, etc.The X1 is light years ahead of the early 80's basic cable interface-remotes didn't work with piece of junk DVRs they gave me when I first signed up back in May. But, there is a preview of a rework of the X1 screens that can be tried out. If the preview is what the new look is going to be, they're taking a giant step backwards.As for their On-Demand, I didn't use it that much with the old DVR, but it's not that bad on the X1. It's a lot better than DirecTV's is, virtually no free content. Comcast is shooting themselves in the foot by now charging for TV series. I looked up Mad Men the other day and found all the seasons there...at $1.99 an episode, just like Amazon Instant Video. For the price of 4 episodes, I can subscribe to Netflix and watch them as part of the subscription along with I'm guessing a lot of other series.That said, I find myself watching the Roku more than Cable, and of that I DVR most of it. I rarely watch live TV anymore. I probably will cut the cable when my $89.95 a month, two year Triple Play deal is over. Hopefully, there will be more than just Comcast or 8MB max phone company DSL/Cable or DirecTV options here (as far as I'm concerned, Dish Network doesn't exist) so I can drop Comcast altogether.
I had Showtime for a few months ending a month ago, and Showtime Anytime was part of the subscription, on the X1 anyway.
#4 - Give access within the box to Netflix, Amazon Prime, Hulu Plus, etc. Did you just throw up in your mouth, Comcast?
I was just eating a snack while typing this and did throw up in mine!! lol
It's interesting, because the XBox One seems to be the one device closest to putting everything under one roof. You can watch live television. XBox One will (eventually) have access to Netflix, Amazon Prime, HBO Go, Hulu Plus... and possibly even an Xfinity app.
The problem I see with XBox is how many upgraded boxes are you going to have to buy over the years? What's the breakdown rate on those things? And how long will it be before we're all on bandwidth limits, if the cable companies don't block the things altogether. At least by renting the X1, they replace it when it breaks down. I'm on my second one already. Smaller than the first and works better.
That's not the only thing it would do. Not sure if you noticed, but the HBO movies availaible on ON Demand are not always the same as the ones availaible on HBOgo, that alone is worth being able to play it on my ROKU
the only thing the app would do is provide you on demand type programming, which you should have with your regular cable box, what exactly would you like the app to be on roku that you can't already do with your cable box.?
I agree. We pay for it so don't know why we can't enjoy all the service features. Comcast, there are too many other providers who are offering this service!!!
Well officially Youtube is on and only on Roku 3. Maybe that's a good sign that HBO Go will finally be on Roku 3 or other versions next year? Hopefully because I keep on hearing if you're not a huge Apple user, Roku 3 is far better.
Comcast had nothing to do with You Tube being added to Roku 3. And it will be added to the other Roku models next year. Comcast's not authorizing HBO Go use on Roku is a different issue.
I spoke with a large retail provider of Roku boxes about this issue. According to him, Comcast has "lost almost 50%" of their revenues by people looking to be creative with the few dollars they make or those who want keep up with the technological curve. By not allowing you to interact with your Roku box on your tv - you have to keep your cable box! The more upgrades or channels you have, the more rent they can charge you for your box. That simple!
They'd be wiser to offer an option that allows you to 1) select al-a-carte stations that you can't get on Roku and 2) stream directly from your internet connection without the necessity of the cable box itself. I'm a news junkie and want my local news as it's broadcast. I can't get that on Roku, nor can I live-stream online, hence, I'm keeping my cable account. I'll be downgrading it to the absolute basic because the other choice is to pay $200/month for services I no longer need. There's really nothing in between that offers the options I'd be interested. So... cancel the triple bundle? Nope - they still have me there. I need my internet and apparently I need my cable.
Why? Because I received a message from the ABC app on my i-pad yesterday stating that effective January 6th, I was going to have to log in through my cable provider in order to watch any and all content. Apparently the large providers have lobbied the networks effectively and this is one more way to force people to buy cable.
Does anyone remember "going digital" meant everyone had to have a box to descramble the signals? I do! I had to help my 93 year old neighbors set up their new cable box, etc. because they couldn't receive any channels. With all due respect, every few years, the big corporations like Comcast (sorry, Moderator) figure out new ways to get more money from us even though the economy is in the toilet and we don't have any more to give! Maybe they'll next get into being a cell provider! That's where the money is!
Come on, Comcast! Work WITH us, not against! Please??!!!
I just got Roku 3 for Christmas and one reason is that it offered access to HBO Go. However, to my dismay, I found that it wasn't available thru COMCAST on my Roku. I'm able to get it on my Apple computer and ipad but not thru Comcast on my tv using Roku. I recently considered switching to FIOS and didn't because of the aggravation and the prices were similiar. However, this would be a strong incentive to switching. My daughter, who has FIOS in Richmond, just watched Don Jon which was not out on DVD yet. It cost $14.95 which is less than what a movie for two would cost at the theaters. I also don't see this availability on Comcast. I pay over $1800 a year for cable (a little over $150 a month) including HBO. I think I should have a right to access HBO Go thru Comcast on Roku for the amount I am paying. If not, I think it is obvious that Comcast is putting profits far ahead of satisfying their customers. Why is this available on Cox but not Comcast, the largest cable operator in the country?
Honestly if you really want to watch HBO GO on your HDTV with Comcast. All you have to do is buy an Apple TV. I love my Roku 3 but I wouldn't mind buying an Apple TV. I even have an XBOX 360 but that thing is super loud and the audio isn't that great. So... Stop complaing face the facts Roku will NEVER EVER be on Roku if you have Comcast. Even DirecTV doesn't allow HBO Go on Roku but allows it on Apple TV. So you know Apple TV does have it's benefits.
Authur...your post is informative...but the real point to this long long thread, is that there is a principle involved. That customers who pay for a product (in this case HBO Go), ought to be able to watch/use that product in whatever way they choose.
After all, the product is BOUGHT AND PAID FOR. The contractual arrangement of the sale of the good or service has been completed, and ownership and/or right-to-use has passed legally and COMPLETELY to the purchaser.
Yet Comcast thinks, even AFTER that legal process has been completed, that they still have the right to restrict how their customers watch/use that product
That is simpy sickening, disgusting, slimy, greedy, unethical, immoral, and just plain WRONG...and courts have found in similar cases, that it's also illegal.
And then what's worse...is when their customers complain about their dispicable practices, they respond by saying "we try everything we can to please our customers...we are working on it...our engineers are doing their best...customer satisfaction is number 1..."
Which is complete PACK OF LIES...and they tell those lies right to the customer's face.
Wow Comcast executives are trash.
LOL It's not the end of the world. It's messing with the underdog and that is Roku. Obviously they are not in the leagues of Microsoft or Apple. So this is a money issue or maybe Comcast are in contract with Microsoft and Apple, or maybe it's because I heard Roku is a huge cable killer. I don't know but all I know is that I can get an Apple TV and I have a Roku 3. Problem solved. Cave in and you'll be less stressed about it.
The point is, we don't want to "cave in". We want what should be - and actually already legally is - ours. I don't want to have to buy another device to watch one channel! Not to mention we don't have enough HDMI inputs for a DVR, DVD, and two streaming boxes. I've already had to switch my DVD over to component inputs. Now you want me to climb behind the TV and start swapping HDMI's??? I can already do that to watch HBO GO, if I want to climb back there, and swap in the HDMI output from a laptop. So they aren't keeping me from watching it on my 50" anyway - they are just making it difficult, cumbersome, and a PITA. There is no excuse for this. Customer satisfaction my AZZ.
I just got a Roku for Christmas and am very upset I can not access HBOgo. It makes no sense why every other cable company is listed BUT comcast. Based on all these threads it looks like they have been "working" on it for years. This is very upsetting. I can't even return my Roku for an AppleTV because I don't believe comcast supports it on there either. My only option is to purchase an Xbox or change cable providers 😞
That's simply not what good people do...what Americans do...when faced with adversity...when fighting for justice.
Yes, maybe that sounds rediculous since we are talking about cable TV. But justice IS justice, and the right thing to do IS the right thing to do.
Almost none of the contributors in this thread are the kind that "caves in" when they see Comcast treating their customers in a fundamentally unfair way.
It's our jobs as consumers and good citizens to fight the good fight.
Apple does support HBOgo on Apple TV. But beware, Apple TV doesn't have Amazon and is in general a less satisfying experience than Rokuf.