Community Forum

Peacock Streaming through Xfinity/Comcast

Highlighted
New Poster

Peacock Streaming through Xfinity/Comcast

Peacock Premium is advertised as free to Comcast/Xfinity customers, but after I registered with my account, I can't connect.

 

Anyone know anything about this issue? (I've tried contacting Customer Service, but I get the Robo-Assistant who just goes around in circles, and I haven't been able to find a live, knowledgeable person to give me answers.)

 

Any help or insights are appreciated.

 

Thanks.

Highlighted
Silver Problem Solver

Re: Peacock Streaming through Xfinity/Comcast

To get Peacock, you must have either Comcast TV service, or ordered a Flex box from Comcast if you have Internet only. You don't need to use the Flex box, and the first one is free.

Highlighted
New Poster

Re: Peacock Streaming through Xfinity/Comcast

Thanks. I *do* have internet only, so I'll check about the Flex box, and see if that works out. Much appreciated.

Highlighted
New Poster

Re: Peacock Streaming through Xfinity/Comcast

After checking out the various sites with FlexBox info, I found that because I have "Internet Essentials," I am not eligible to partake of the service.

 

(Apparently, my monthly payment does to generate enough profit for the Almighty Comcast.)

 

Thanks for your help.

Highlighted
Expert

Re: Peacock Streaming through Xfinity/Comcast


@Tricia502 wrote:

After checking out the various sites with FlexBox info, I found that because I have "Internet Essentials," I am not eligible to partake of the service.

 

(Apparently, my monthly payment does to generate enough profit for the Almighty Comcast.)

 

Thanks for your help.


what has been posted on this official forum is any level of service (paid) of internet. Do you have a free account or pay for your internet account?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!