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@tpm985 wrote:
I am already connected to my in-home wifi, but I am seeing this message on a number of different channels (not all), as well as some on demand content that I would like to watch.
So far, I have rebooted my modem, as well as my laptop, but still need help resolving this problem.
Can someone help me with this?
I know you posted in the stream website area, but do you have a smart phone/tablet to try the xfinity stream TV app? if so, does the smart device work normally?
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@tpm985 wrote:
The same thing seems to be happening on my other devices as well.
what is the SSID name that you are connecting for your wifi? have you tried using a pc connected by ethernet to see if that works?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi @tpm985 I submitted a separate ticket for this issue, and will follow up with you as soon as I hear back any updates.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@tpm985 customer care may be contacting you soon, if not already, to discuss a few troubleshooting steps. If you do not get that call, please let me know.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@tpm985 Dear user, are you still experiencing OutOfHome error message when streaming on your laptop while connected to your home WiFi?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
