Community Forum
@ericm301 wrote:
I am wondering if xfinity is down or if they have removed access to all the recodrings from the DVR. In my updated xfinity stream app it states that my recordings file is empty. When I go to my TV and look at the recordings I have 45 and at 32%. Even when I log into the website to stream all of the recordings are not showing up. Note, this is a new issue. I was able to watch my recordings as of last thursday. Any advise? I have already deleted and reloaded the app. reset my Ipad. Tried it on the Iphone and on the website.
when you log into the app and go to the guide can you make a recording? what device are you using? did you try a different smart device or a desk/laptop PC?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@MDTobin1 and @Noelsings68 wrote:
check my post of 1/16 just above your posts. please 'quote' my reply with your answers
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@MDTobin1 wrote:
@Rustyben wrote:
@MDTobin1 and @Noelsings68 wrote:check my post of 1/16 just above your posts. please 'quote' my reply with your answers
Thanks for getting back about this, much appreciated!!
Devices I am using:
PC Win 10 (Chrome/Edge/IE)
Laptop Win 10 (Chrome/Edge)
Iphone App
Ipad App
Ipad Pro App and Website
Samsung TV with DVR Box
Samsung TV with just small box
All devices I am able to watch live tv and set a recording, The Tv's work fine, watch, record and see all the old recordings. All the mobile devices I can set a recording and watch that recording, but not the 40+ recordings that are stored on the dvr.
Up until yesterday everything was working fine on everything. Nothing changed on my end, other than if the app was upgraded through apple, but that wouldn't effect the website for streaming recordings.
after you make the recording (in progress or finished while on home wifi) does the recording show up on the DVR and any/all of your streaming devices?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@ericm301 wrote:
New recordings started showing up in there so and I let this go.
But, it's back:
NONE of my devices (iPhones and iPads) can see any recordings, except, strangely, for the last 15 Warriors games. Nothing else.
The DVR says it has 81 recordings.
Why can't I watch them?
No other app functionality is affected.
are the warriers games set to not expire for one year? they may be taking up all of your room for 'hours' available so nothing can be recorded on the cloud DVR?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@ericm301 wrote:
I just deleted all but 2 of the games. I also went into the deleted file and permently delted them. It did not change anything. No additonal recordings are showing up on the streaming app or on xfinity streaming.
have you recorded something since then? (test by doing a few hot recordings where you tune to a channel on the X1 set top box and press 'record' button. are they recording on the stream app 'live'? can you play them while in process of being recorded on a smart phone/tablet while connected to your own home wifi?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@dat1foru wrote:
I have a similar issue. There is one specific recording that is not showing up on my Xfinity Stream app, but it shows up on the X1 DVR recordings. The show was recorded on 09/04/19. I only have 5 total recordings, so its definitely not a hour usage issue.
was it there on the cloud DVR and is now gone?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@dat1foru wrote:
The title: Stay or Sell S1EP2 never showed up on the cloud. It only shows availale on the DVR itself. Not sure why it wouldn't be a ailable on the cloud? I would like to be able to download this recording...
what that recorded last year? there may have been a time since that space was needed on the cloud to keep the last 60 hours or so and it was deleted from the cloud DVR (not home DVR).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@ljones924 wrote:
I am having a similar issue. My app that I use on my phone, my roku tv, and when I go to the xfinity site on Google Chrome asks me to subscribe to channels now that previously did not need a subscription (basic channels). All of my recordings are gone but all of the schedule recordings show up but do not move to the queue to be watched.
I can no longer watch the local news either - I am asked to subscribe to the channel. I went to the Xfinity store yesterday to check out my package and was told I should be able to see these channels because of my basic package. What is going on???
you posted in a post on the app area of the forum not the streaming website area. your reply is unclear if you are having problems on all the apps/site streaming or just the streaming website using chrome browser?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@EN64 wrote:
I’m having this issue today. We have very few recording on the home box. I tried downloading 1 to my iPhone app & it doesn’t appear as a recording on the app.
after you download to your phone go to your saved/downloads.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@EN64 wrote:
I can’t download as they don’t appear on the app as recordings. They are on my home box only.
currently the cloud DVR has a 60 hour limit. the home DVR has approximately 150 hour limit. as the cloud DVR becomes full and new recordings are scheduled the older recordings on the cloud DVR are removed. they do not return. the home DVR is unaffected by this process.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@beccanels10 wrote:
@Rustyben wrote:
@ericm301 wrote:
I just deleted all but 2 of the games. I also went into the deleted file and permently delted them. It did not change anything. No additonal recordings are showing up on the streaming app or on xfinity streaming.
have you recorded something since then? (test by doing a few hot recordings where you tune to a channel on the X1 set top box and press 'record' button. are they recording on the stream app 'live'? can you play them while in process of being recorded on a smart phone/tablet while connected to your own home wifi?
@Rustyben My app will show new recordings, but it won't show anything that's currently on my DVR. I have 60 Dateline episodes on my actual DVR box, but only 1 on my xfinity stream app, under recordings. I can't get the other 59 to show up. I am currently using an iPad Pro 10.5 with the Xfinity Stream App. Is there a way to add those (or some of the) episodes to the cloud manually?
the recordings on the cloud DVR are currently limited to 60 hours where the home DVR can have 150 or more hours. the Cloud DVR records independently of the home DVR and when the cloud DVR needs room it removes the oldest recordings to make room. once removed they don't come back to the cloud DVR. the home DVR, having a much larger capacity, does the same process when space is needed.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@gonova wrote:
my problem is that all of my recordings aren't on my streaming app. I have 15 recordings of one show on my TV but only the more recent 8 on my IPAD.
currently the stream app has much less space and has only up to 60 hours of the most recent recordings. as new ones are added, older recordings are removed.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@crowder2321 wrote:
This is finally the answer! Xfinity please fix this.
nothing to fix, it was changed to 60 hours more than 2 years ago.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
