Community Forum
@Lonbo wrote:
I have one Xfinity DVR set top box in the house - no problem there. When I say a crash on the Roku, I mean that the app will not launch if navigating away from the Xfinity app, or if turning off the television. It will also crash during the viewing of a program and go back to the main Roku screen - the app needs to be uninstalled, reinstalled and re-authorized. This happens several times a day if watching TV throughout the day.
is this a roku TV or a roku device?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@AllySMorgan84 wrote:
Having sever problems with recording play back. Upon finishing a recorded show, i cannot delete or a frozen "delet screen" will appear on the next show I try to watch obstructing the majority of the screen with no response to buttons or ability to remove it. Have to exit the app, reopen just to watch more than one recording in a series. Very frustrating.
there is another whole thread on the 'delete' now ghost window. we are still waiting for a fix 'there'. it is in the Stream app area too.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Nmolina0607 wrote:
The app loads for me but it when I select something to watch
The app returns back to Roku Homepage?
you might try moving the cursor to the Xfinity icon on the Roku home screen and press the * (star) button on the Roku remote. remove the channel. then power down (or use the settings menu to reboot) the Roku device. when it comes back up, add the channel and sign back in again.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@caleta wrote:
I called XFINITY yestereday to assist me with the issue of the xfinity streaming not showing live or any pics and they tried to reset and deep reset from advanced settings as well as today and no one ws able to fix this issue. I have one X1 Box , one roku tv and 2 others tv's with roku boxes all the boxes are the compatible ones. I am unsure what to do as super bowl is about to be this weekend. UGH!!! someone please help!!! It is probabky time to give up xfinity , too much problems...
first check is to use a desk/laptop computer and see if the stream works there, or use a smart device and the Xfinity stream TV app. do either work? on your Roku, any error messages? is your roku connected to your own home xfinity residential wifi?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@pablomeza wrote:
I have a Roku Express (3900), and ever since I've got it 2 days ago, I've seen a humongous jump in my data usage when there has been minimal to no usage at all on my home wifi. Supposedly, the Xfinity Stream app is supposed to be using "free" data, but it's not. And of course, that's the only app I have on my Roku. No YouTube, no Hulu, no nothing, just Xfinity Stream. Is there any explanation?
the 'data' is seen on your router but is not counted by the device your modem/gateway is connected.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Kbradone wrote:
This morning on two of my roku's (the smaller express ones) I only have the ability to record, not stream live TV. Is something up or do I need to reset the apps on these devices?
yes, uninstall the xfinty stream beta channel and use the roku menu to restart/reboot. after it comes back up, add the channel back and sign in and accept the terms and conditions. working?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@kikionline wrote:
When I first started using the app it worked great but now when I used the Xfinity Stream App and watch my DVR shows in the middle of it playing in the background the Delete Recording message comes up and does not go away even if I say No. If I go back to the previous screen where it asks if I want to Resume watching and I resume watching, it continues to play (in the background) but the Delete Recording black box stays on the display and will not go away. HELP!!! I can watch the On Demand shows so the issue only exists with my DVR'd shows.
moved your post to the Roku mega thread (beta). this is a current issue that Comcast is investigating. no estimated time of fix. press 'left' to leave the Xfinity stream beta channel then reenter the channel (this is a workaround).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@onesixtieth wrote:
I just bought a Roku premiere and after adding the HD Technology Fee to my monthly bill I don't see the HD channels. I called Xfinity and the sent me to the advanced technical support department to troubleshoot the issue. After hard resets, modem resets, etc... NOTHING displays my HD channels on the Roku. On my phone, computer, etc... the xfinity stream apps work perfectly. On the Roku nothing.
I decided to see if it was my particular Roku so I returned it and got a new Roku Premiere Plus (3921RW) and had no luck what so ever.
The only thing I can think of is that the HD technology fee hasn't been on my bill for an entire cycle yet. Please advise.
call 800-Comcast and select TV technical suppot. ask the agent to transfer you to the app support team (stream TV app). ask the agent to do an app entitlement refresh.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@rtr94505 wrote:
I added TV last week but still cannot stream. No streaming on my iPhone laptop or Roku three. Error messages include “connect to your home Wi-Fi” but I’m already connected; “ subscription required” really? - it’s a TV channel that’s already included in my package. Looking forward to a fix soon, please.
do you have the X1 system or non-X1? if X1, call 800-Comcast and select billing. verify that your current username is tied to your current xfinity account/address. also, is any part of your account(s) business accounts?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@rtr94505 wrote:
I have X1. User name is correct. No part of a business account. Others have posted about this problem since early March 2019.
if you are sure all that is correct, call 800-comcast and select customer service. ask the agent to transfer you to mobile app support team. ask the agent for the app team to refresh your app entitlements.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Radium1 wrote:
I installed the Xfinity Stream app on my Roku Ultra. When I try to use it I get a message that says,
"The device can only access Xfinity Stream on your in-home Xfinity WIFI. ..." Error createDrmSession 403-102.
I'm using my own Xfinity certified modem + Google Wifi Router. Roku device is plugged in with Ethernet. Is this supported? I'm unclear as to why I'm getting this error. Shouldn't Xfinity know that I am using an Xfinity IP Address and just work? Can someone help me get this working?
xfinity myAccount app, internet tab >> modem/gateway. does the serial number shown match the HFC MAC address on your actual gateway/modem?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@ABQmedic wrote:
It would be great of the app had a timeout feature. Right now it still continue streaming if you turn your tv off and forget to take your Roku to it's home screen. This uses data, which comcast limits.
the stream app usage does not use data that counts toward the CAP (yes it is counted in home but that is just a reference and not counted by the Comcast data register.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello all, thanks for reaching out to our Forums! I'm sorry to hear about this Stream app & deleted recorded shows error you are experiencing. I would be more than happy to assist and take a further look into this on my end! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@charlamf wrote:
Same thing is happeneing to me . even though im useing my xfinity wifi . on the phone with tech now and they cant fix it
are you able to veiw using the stream app or using a pc and the streaming web site?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Same issue and it’s very frustrating
alyddy, what error message are you getting?
Ken
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
MFH42, I'm actually working with the Roku-XFINITY team to get a more updated list. I don't have a complete updated list, but it's coming. Right now, we officially support the following Rokus:
Roku 5XXX, 6XXX, 7XXX and 8XXX series TVs; Roku Streaming Media Players: Premier (4620), Premier+ (4630), Ultra (4640, 4660); Roku 4 (4400); Roku 3 (4200, 4230); Roku 2 (4210); and Roku Streaming Sticks: Express (3700, 3900), Express+ (3710, 3910), Streaming Stick (3600); and Streaming Stick+ (3800, 3810). Devices must be on minimum firmware version 7.5.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
cinequip, sorry to hear about the issues you're having with the Stream app! You do not have to rent a cable box in order to stream on the app. I would be happy to troubleshoot this further with you.
Please send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi, greg_lewis! Thank your feedback, we will pass it along to the teams. The Xfinity Stream app for Roku is still in Beta status and we appreciate all feedback we receive.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
