XFINITY Stream on Roku

[christian_lee]

The automatic HD feature has succeeded in making me lose all HD channels.

[ComcastDan]

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@christian_lee wrote:
The automatic HD feature has succeeded in making me lose all HD channels.

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That's unlikely to be caused by the auto-HD feature. When you look at your bill, do you see a line item that says "HD Technology Fee"? If not, you were getting HD channels in error and that has now been "fixed".  If you do see an HD fee on your bill, please report back as this should be investigated.

Thanks,
ComcastDan

[DKSac]

With blue package if you want to watch ABC I'm areas it is available you have to pay $15 more, want ESPN again $15 more. Their are other channels that have the same issue on SlingTV.

[asndad]

New report. So, after talking to three different tech-savvy, and getting everything working just ok, I now have lost the network channels HD feed. I have other local channels HD, as well as HBO HD, just ABC, NB, CBS, and Fox. I guess another three hour phone call will have to be made. I do not get charged for HD, as I was granted it as part of resigning for another year. I do have an HD box, and get HD on it. Other problems with this app:
Extremely slow to load.
Does not remember where you left off in an on demand program.
SD format is ridiculous, not filling the screen.
Guide is slow to populate, and does not keep up with time.
You can not watch program while searching the guide.
App glitches often, loosing sink, and/or freezing.

If Comcast thinks people will pay extra for this, they really should just drop the project now and save face. I understand it is beta, but the extreme long delay in release, and now several months in beta, they should have a better app by now, and it should properly sink with all accounts like the boxes do. I am about to just give up on it.

[trepoman]

I get HD on every device except the roku app. Hdhomerun via wmc, Android, browser on Windows, Hdhomerun app, plus get HD on all of the other roku apps for the channels that have apps that are activated via my xfinity subscription.
Pay for Digital Preferred + HBO and Sho.

This is not an account issue as far as not paying for HD, and spending 3 hours on the phone to get it fixed is not an option.

Any updates?

[Deaofly]

Can't believe people are still having this HD issue. I think I found the solution for you guys to try. I will make a new post as it will be overlooked for new people.

[Deaofly]

When you launch the Xfinity app on Roku, go to the right and select Settings. Scroll down to Format and hit OK to select it. It will have 2 options to chose from. HD Preferred and All available Formats. It did not make a difference for me when I selected ether one. But HD Preferred was selected by default. Another not is what your output settings for your Roku box is. Mine is 1080p/60hz even though my TV is 720p, my box selected 1080p by default and I'm not sure why. With those settings I have access to all my HD channels. I hope this helps

[Deaofly]

Also my Xfinity beta version is 1.1.5

[Msghoyas]

I am having trouble connecting. I am connected to my home Wi-Fi but it says that I am not. This prevents me from opening the app.

[dhellerstedt]

I don't have an option for format under settings.

[Deaofly]

Here's my pic

[Deaofly]

Yup my version is 1.1.5

[Deaofly]

It might be dependent of which Roku box you have. Also could be if your box is 720p instead of 1080p. Just possible reasons. If everyone with the no HD Channels can provide which Roku box they are using. My box is Roku Premiere : Model 4620X

[dhellerstedt]

I've got the express. I've tried switching between 1080 & 720 (rebooting the roku between changes), but no luck.

model: 3700x

[Deaofly]

Are you able to delete the app and redownload it? Maybe doing the authurization process again will get it to work. 

[asndad]

I use a Roku Stick, with HD. When I get a chance to talk with the techs, I will let you all know what they say. I have HD on Android, HD on Windows, and HD ON my STORE provided by Comcast. I do not have a setting for format in the app, but had HD until recently. I will say it again, after 3 month delay in original release, and almost three months of beta, I would think most of these issues would already be fixed. I guess I will end up sticking with PS Vue. At least it works as advertised.

[Rustyben]

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@Msghoyas wrote:
I am having trouble connecting. I am connected to my home Wi-Fi but it says that I am not. This prevents me from opening the app.

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are you using the Roku device? If so, check the network name (SSID) that the device is connected to for Wifi.

[Deaofly]

It's possible that the Express was found to have a problem while beta testing and Comcast removed the HD channels. I know there is a difference in the Express and the Premiere. Besides size and cost, it could also be hardware related. Comcast has been silent for to long about this issue. Can anyone else confirm yes or no on HD chcannels and what Roku model you are using? We could build a log and see which Roku devices are affected. 

[dhellerstedt]

Tried deleting the app and contacted Comcast to remove registered devices from my account, which they did. Download the app again, but no luck.

[Deaofly]

As another user stated his Roku Stick is also missing HD Channels after the update. Sounds like those devices are all missing HD. Maybe it's not permanent but we won't know until another update comes out. The Roku Premier box I got cost $80, unless your willing to upgrade then sadly you have to play the waiting game with Comcast.

[h0ser81]

I'm also missing the HD channels from the app as well. Seems like Comcast is going to get greedy even with this app and charge customers for HD access even though you're already paying for High Speed Internet and Cable. 

[TiredRetired]

Not going to get a dime from me.  I already dish out enough.  I think it is a nice app, but I have no use for it if it isn't included in my package.  

Does anyone know if TW charges their faithful for their Roku app.  They used to have one, maybe they don't anymore.  

[sam1221]

I am also having the same problem as many other folks in this forum have reported.

The HD channels are no longer available after the release of the new Xfinity app on the Roku.

Xfinity app version 1.1.5
Roku software version 7.5.1
Build 4091-28
3700X - Roku Express

There is also no option to select the format in the settings in the xfinity app.

Thank you so much.

[fwojcicki]

Streaming video via Roku seems to be quite sensitive to proximity of WiFI gateway.     I get error messages (no connectivity) when the Roku device / TV is used in a different room in my house from the WiFI gateway.  I have no issues in connecting to the WiFi gateway from other rooms with other devices (eg, cell phone) .

Are there distance limitations from WiFi gateway to successfully stream video via Roku device (stick- model 3600)?

[JoeB86]

I have a cable card and I get HD service free. I get HD channels on my phone and using the tv.xfinity site. I noticed I lost HD channels on my roku after the update. I thought maybe Xfinity blocked it because I wasn't paying for it but I don't know now. I also have one xfinity HD box but I don't get HD channels on it either. 

[Lonniew]

I lost HD channels after the update as well and I am using the Roku stick but my understanding is if your not subscribed to get HD you won't. I will never subscribe because in this day and age it should be the standard.

[rcorreale51]

Yes TW has an app for Roku, I can see it on there and others have chimed in earlier here that there's no charge for it.

[dreichlin411]

So, I have been using this App for 2 days now and I cna't find very much I am not pleased with.  THere are more options I can hope for, but the basic functioning is pretty nice.

In reading through this post, a question occurred to me, and the post covered it, but not completely.

So I will ask this in a bit more detail than it was put in the post.  This was an Issue I had with TvGO way back, and for a while had with XTV, so let's see where this takes me.

Is it so, that IF I unplug my physical Roku Device and travel to anohter city and plug it into a TV and log into a WiFi connect, the Xfinity Beta App will cease to function?

Then I can assume that This will only work AT the physical Address on Record for the Comcast Account and nowhere else?

[JoeB86]

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@dreichlin411 wrote:

So, I have been using this App for 2 days now and I cna't find very much I am not pleased with.  THere are more options I can hope for, but the basic functioning is pretty nice.

In reading through this post, a question occurred to me, and the post covered it, but not completely.

So I will ask this in a bit more detail than it was put in the post.  This was an Issue I had with TvGO way back, and for a while had with XTV, so let's see where this takes me.

Is it so, that IF I unplug my physical Roku Device and travel to anohter city and plug it into a TV and log into a WiFi connect, the Xfinity Beta App will cease to function?

Then I can assume that This will only work AT the physical Address on Record for the Comcast Account and nowhere else?

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Yes the roku app will only work at the address with the service. If you setup a vpn then the roku will work anywhere. 

[JoeB86]

I just bought a second roku stick and its great out of the box. I was able to stream for 8hrs without any issues. I go back to my orginal roku and after 5 minutes it stops playing I exit out of the app and go back in. try watching tv and I get a DRM-2 error right away. I try to exit out and the roku freezes and I have to unplug power to the roku. I take my orginal roku and try it on another tv and it works great. Took it to another tv it plays for awhile and I get DRM-2 error again. For some reason the roku devices work perfect on a non smart tv. Once I start using the roku on smart tv's I get randsom disconnects and DRM-2 errors. 

[dreichlin411]

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@JoeB86 wrote:

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@dreichlin411 wrote:

So, I have been using this App for 2 days now and I cna't find very much I am not pleased with.  THere are more options I can hope for, but the basic functioning is pretty nice.

In reading through this post, a question occurred to me, and the post covered it, but not completely.

So I will ask this in a bit more detail than it was put in the post.  This was an Issue I had with TvGO way back, and for a while had with XTV, so let's see where this takes me.

Is it so, that IF I unplug my physical Roku Device and travel to anohter city and plug it into a TV and log into a WiFi connect, the Xfinity Beta App will cease to function?

Then I can assume that This will only work AT the physical Address on Record for the Comcast Account and nowhere else?

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Yes the roku app will only work at the address with the service. If you setup a vpn then the roku will work anywhere. 

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Ahh, Ok ... and then once the Beat is done, users will be charged for using the App?
So it is not really convenience to the Customer, it is a way to charge the customer for an additional set top box without having to provide the hardware?

[Jyeager71]

I have version 1.1.5 and i dont even have a "format" option in the settings menu.

[JoeB86]

Once beta is over rumor is comcast will charge to use the roku app. $7.50 per device is floating around. 

[JoeB86]

I think you get the Format option if you have HD Service. 

[Jyeager71]

I have HD on my main box, always have.

[JoeB86]

Does the HD show up on the roku app? What model device is it?

[Jyeager71]

I have 3 different Roku boxes, none of them get the HD channels, i get all HD channels with the Xfinity TV app on android, but not roku.

[Jyeager71]

Roku 3 4200x is one of them.

[JoeB86]

Think it has something to do with the latest update when some people lost access to HD. I have 2 roku streaming sticks and the priemer and no HD. I get HD on my android phone and website. 

[Jyeager71]

I guess ill wait and see if another update happens soon, thanks for the feedback 🙂

[arcticfox400]

after the most recent update my HD channels disappeared from the app, I can access them from my cablecard set up but they are gone from my live tv listings on the roku.

[JoeB86]

I'd like to know what DRM-2, DRM-3 and DRM-6 means. 

[codorizzi]

It's interesting that so many folks have lost their HD channels.  I do have a X1 Box, an Insignia Roku TV, and my own cable modem and wireless router.  When initially available, the HD channels were unusable.  Usually after a minute the sound would be so out of synch with the show, I just started watching SD.

After the update, I did see the new option (HD preferred) and found that if I tuned into a SD channel, the HD channel kicked in, i.e. no more having to tune to a 4xx station, I just use the lower numbers.  Synch is completely fixed now and the picture is as good as it is on the x1 box.  Didn't even check to see if I could bring up the higher number channels in the guide.  Why even try when I can use the lower numbers and get the HD version??

For me, the app is very usable now!

[JasoninAtlanta]

The beta worked the first week or so but now I can't get access to the app. Keeps giving (Error createDrmSession.403-102). I'm using a Motorola SB6141 and an Asus router. I've reset the modem several times along with the router and I've only succeeded in getting access once a week back. Since then it asks me to authorize every time and gives the error.

[JoeB86]

You might end up having to call comcast to fix that issue. 

[dreichlin411]

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@TiredRetired wrote:

Not going to get a dime from me.  I already dish out enough.  I think it is a nice app, but I have no use for it if it isn't included in my package.  

Does anyone know if TW charges their faithful for their Roku app.  They used to have one, maybe they don't anymore.  

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TW now Spectrum offers a Roku App and your subscription determines what you can or cannot watch. It works anywhere your Roku is and not just at your physical home location and no extra charge for Spectrum Subscribers

[mich48]

Why do I have to keep trying to wach a channel like 103 RT few times before the error message stops showing "Sorry, something went wrong. Try again later"? Is application going to be perfected and fixed soon? What's exactly the Streaming upgrade? I read it will be charged $9.99 - $2.50 a month. The whole idea with Roku watching xfinity tv live programs on a second tv unit was to save some monthly fees that I used to have with additional digital addaptor.

[ComcastDan]

If anyone who lost access to HD channels in the Roku app can send me a private message with a screenshot of their bill showing "HD Technology fee" listed as part of their service, I would be happy to have someone investigate.  The rate code in the billing system is what drives the availability of HD channels in the Roku app. If you don't have this fee listed and would like access to HD channels, please contact our customer service specialists at 800-XFINITY.

For example, the image below from my bill shows the fee listed within the "TV" section.

[ComcastDan]

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@JasoninAtlanta wrote:
The beta worked the first week or so but now I can't get access to the app. Keeps giving (Error createDrmSession.403-102). I'm using a Motorola SB6141 and an Asus router. I've reset the modem several times along with the router and I've only succeeded in getting access once a week back. Since then it asks me to authorize every time and gives the error.

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Please contact us at 800-XFINITY and have your customer-owned modem added to your account as an "outlet". This would be handled through the internet support department.

The other reason that this can happen is when your modem gets a new "IP lease" and it takes time to propogate through the various systems which associate it to your household.

Best,

ComcastDan

[dreichlin411]

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@JoeB86 wrote:

Once beta is over rumor is comcast will charge to use the roku app. $7.50 per device is floating around. 

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If they aren't charging already just by signing into it.  Check your next bill.

From what I am told the charge won't be anything readily noticable like "Equipment Rental"

It will show up as a Misc Fee or Tax.

I really don't think this is going to be worth anything, you'll just be giving them an extra $7.50 a month.