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Someone using my streaming app

ogriffin32
New Poster

Someone using my streaming app

How do I get someone to stop watching my tv through their phone on xfinity stream? I have changed my password and also my wifi account. I have contacted xfinity several times and I still see the person is watching tv shows that I know I have not watched. How can this be fixed? I do not want to pay for someone else watching on my dime. Apprently changing passwords is not working. 

Rustyben
Expert

Re: Someone using my streaming app


@ogriffin32 wrote:

How do I get someone to stop watching my tv through their phone on xfinity stream? I have changed my password and also my wifi account. I have contacted xfinity several times and I still see the person is watching tv shows that I know I have not watched. How can this be fixed? I do not want to pay for someone else watching on my dime. Apprently changing passwords is not working. 


more information is needed. go to web site xfinity.com and sign in. go to account, then users. are any other users listed there? did you give your own master password and username to someone to use and now wish to remove use of that person?



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