Recordings Not Showing on Xfinity Stream App

[Dylanender]

For some reason my recordings aren’t showing up on the Xfinity Stream app. I believe from reading other threads that it should be under the “Saved” header but all I have listed there are “For You”, “Favorites”, “Purchases”, and “Downloads”.

I do have plenty of shows recording on my tv at the actual cable box but nothing shows on the Stream app. I’ve tried from both my iPhone and Roku device.

[Rustyben]

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@Dylanender wrote:
For some reason my recordings aren’t showing up on the Xfinity Stream app. I believe from reading other threads that it should be under the “Saved” header but all I have listed there are “For You”, “Favorites”, “Purchases”, and “Downloads”.

I do have plenty of shows recording on my tv at the actual cable box but nothing shows on the Stream app. I’ve tried from both my iPhone and Roku device.

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There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

[thehintons29]

Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.

[ivyjanitza]

@thehintons29 This is the answer... Takes less than a minute to clears settings, log back in. Now there's a "Recordings" button. Thanks!

[bambam47]

I had to log out and back in.  The recordings are now showing on the app.

[forumuser99]

This worked for me!  I would clarify that you click on the three lines, scroll to the bottom of that menu and then click on the gear icon for setting, then you scroll to the bottom again and double click on the Version to get to the Clear Device option

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thehintons29

 

New Poster

‎04-02-2020 08:16 PM

Re: Recordings Not Showing on Xfinity Stream App

Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.

[forumuser99]

Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.

[thehintons29]

Thank you! It took me quite a few days of frustration to get this solved when I was having the issue. Glad it worked for you!

[Suz35]

I'm so annoyed by this.  Going to try it now.