This is the same error I receive every time I open the MyAccount app. For months. Is this fixable or is the app unusable? I have tried to uninstall and reinstall the app several times.
Are you trying to connect to your Xfinity wifi network?
Can you log in to this with your username and password?
Yes, I can log on with no issue.
I still wonder if there is some kind of account issue, if you are able to use the same username/password for both online and wifi and wifi won't work. Have you tried calling 1800comcast?
Yes, and the only advice I was given to uninstall and reinstall the app, which I have done several times. Otherwise I have not received very good customer service or a solution.
What mobile device are you using? Does the device find you SSID?
I'm using my cell phone, and the app does not do anything when I open it up except give me the error message. It does find the ssid when I log on through the website.
So, your phone is connected to your SSID when you get the message with the app?
Thank you for reporting this issue you're experiencing with the app and am sorry for the frustration this has caused. I can certainly help. Could you please send me a private message so that I can securely gather additional information to assist in resolving this issue as soon as possible? You can send me a private message by clicking on my username and then clicking "Send a message".