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new email address

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new email address

I'm trying to create a new email address but i keep getting an error message.

Bronze Problem Solver

Re: new email address

I trust you're following the directions here, but just in case:  http://forums.xfinity.com/t5/Email-Web-Browsing/Create-New-Comcast-Email-Address-How-To-Do-It/m-p/26...

 

Sometimes the instructions don't work.  Might be what you're experiencing.  I tried to create a new email address several months ago, and ran into the same problem;  endless do-loop of error messages.  In that case, the only resort seems to be to call in, which is a painful experience.  Took them almost an hour to create a new email address for me.  But if it's all you've got.....

Expert

Re: new email address

adding.. try another browser like IE, chrome, firefox, opera to create the password