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my account won't work

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my account won't work

I'm logged into Xfinity, I just bought an internet package but cant access my account or anything plus I was never sent a confirmation email.
Silver Problem Solver

Re: my account won't work


@maddy8 wrote:
I'm logged into Xfinity, I just bought an internet package but cant access my account or anything plus I was never sent a confirmation email.

Start by calling 1800comcast - account.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: my account won't work

Hi, maddy8! Welcome to our community! I can assist you with the online access issue. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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