It seems like there are some problem with my app, when I sign in I got this
I am not sure why, it has been for a week or longer
that might be a question for the billing department. did you look at the username on the set top box under the menu. say 'my account details' and select account details. compare that username to the one you are signing in with. secondary usernames can be added with or without account access.
Hi Wenhan_Yan, I can help you clear up this error message from your app. Can you please send me a private message with your full name, street address, username, and account number by clicking on my name (ComcastAmir) and then "private message me"?