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cannot view xfinity account info

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cannot view xfinity account info

It only show me my devices when I log in. I can't view my account or internet info.  my username is gemineyemt1

 

It's the same when I try to log on a computer also. 

Expert

Re: cannot view xfinity account info


@gemineyemt1 wrote:

It only show me my devices when I log in. I can't view my account or internet info.  my username is gemineyemt1

 

It's the same when I try to log on a computer also. 


call into 800 Comcast and select billing. you didn't say you are using the X1 system but likely you do have it. ask the agent to check on how your account and username is setup and to be sure your internet is on the same account.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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