This is the error message I’m getting for the app consistently. Signing out and in and reinstalling didn’t fix it.
a comcast official employee will usually respond to posts within 72 hours. you may also call 800-Comcast and select billing. ask the agent to be sure your current username is attached only to your own current account/address.
Hello, thanks for reaching out and I can assist you with this login concern! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message click on my name "ComcastAmira", then click send a message.
I'm happy we were able to get your online account working as it should! Please be sure to reach out for any future issues or concerns.