Ever since they did an upgrade and added those signal boosters in my neighborhood the account app has said that the device is not connected. My internet is up and working. This would normally be no big deal but when I go into the xfinity assistant and try to troubleshoot my internet when it is slow, it say my device is offline and to unplug it for 12 seconds. I do that then click “I did that” and it has me contact someone from xfinity support. Every time I contact them they just do the troubleshooting that I would normally do myself. They never fix the problem where it says it’s offline. This feels like it not only wastes my time where I could just do it myself but also wastes the supports time as I shouldn’t have to contact them whenever I want to troubleshoot. Has anybody else had and fixed this problem. Thank you
