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Xfinity My Account - Can't Login

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Xfinity My Account - Can't Login

Unable to login using the Xfinity My Account app on my iPhone 8 Plus.  However, able to login using Firefox on my laptop.  MFA is activated.  When attempting to login using the app: ID and PW is submitted, 6 digit code is texted to phone, code is  entered and submitted, and then get "The username or password you entered was incorrect. Please try again".  App is up to date.  Any idea why?

Official Employee

Re: Xfinity My Account - Can't Login

Hi @b1uespruce


Welcome to the Xfinity Forums. Sorry for the experience you're having. I can continue to investigate this for you. I will need to check a few things on the backend of your account. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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