Community Forum
@Kaolizi wrote:
Hi
I saw another thread has similar issue but did not see the soluiton been posted. I recently upgrade my service to Gigabit and using the latest XB7 gateway. I just notice the ethernet cable speed is much slower than WiFi?! Ethernet runs 200 - 250Mbps while WiFi can go from 500 - 600Mbps. What is the possible issue here?! It seems I am not the only experience this issue? Very strange. Can someone help and advice what should I do from here? Thanks
plug a freshly restarted PC with no applications etc running directly to the ethernet wan port of your gateway modem and run the test. the fastest connection is determined by the home switches/routers, and how much competing traffic is there. I can do a speed test directly from my router (easier).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Try another ethernet cable, ideally a CAT6e.
Update the NIC drivers from your manufacturer's website.
I am an Official Comcast Employee on the Identity Product Team.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
