Furthermore, I have been made aware (and verified) that the televisions are affected as well. The televisions will either freeze completely or the channel will play but a message saying that the X1 service is unavailable will be displayed, any and all access to cable related functions is denied. The My Account App will continue to say "TV Connected" however under devices it shows each television set with a red circle and says "disconnected". Why does this contradiction exist? Where is this information being derived from so I can better troubleshoot my issues.