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Unable to make payment on app -3 months !

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Unable to make payment on app -3 months !

This is the 3rd month I am unable to make payment on the app. When I hit make payment, the next screen is nothing but white. Tried going in a few ways, same thing. I use this app all the time, so it's becoming quite inconvenient. The least they could do is put the phone payment ph # where it's easily seen on the app in case the app quits working for payment.
Silver Problem Solver

Re: Unable to make payment on app -3 months !


@mdshive85 wrote:
This is the 3rd month I am unable to make payment on the app. When I hit make payment, the next screen is nothing but white. Tried going in a few ways, same thing. I use this app all the time, so it's becoming quite inconvenient. The least they could do is put the phone payment ph # where it's easily seen on the app in case the app quits working for payment.

call 800-comcast and select billing. ask the agent to fix your username to point only to your current address/account.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Unable to make payment on app -3 months !

Hi mdshive85, thank you for reaching out and welcome to our Community Forums.  I understand your frustration with not being able to use an app you use on a  regular basis and I would like to help.  Could you please send me a private message with your full name to begin?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unable to make payment on app -3 months !

Hello mdshive85, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!