I can check the backend to see if I'm able to isolate the cause of your problems. To protect the privacy of your account, please send me a private message verifying your first and last name, and the name of the account holder if it's different than yours.
To send a private message click on my name "ComcastChe", then click send a message.
Shoot me a private message so I can investigate your log in issues as well. Please include the following information so I can begin to troubleshoot:
Chat with you soon.
Hi, Swilkin1, I can help with the login issues. Thank you for reaching out. To send me a Private Message, please click my name “ComcastAlly” and click “send a message.” Please include your first/last name, phone number, and the username you're attempting to log in with. Thanks!