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Unable to access account via Xfinity My Account app

New Poster

Unable to access account via Xfinity My Account app

Unable to access account via My account app. Presented with error message "we're sorry. Unable to connect. Please try again." I have tried uninstalling and re-installing the all but no change.
Silver Problem Solver

Re: Unable to access account via Xfinity My Account app


@Ellejackson81 wrote:
Unable to access account via My account app. Presented with error message "we're sorry. Unable to connect. Please try again." I have tried uninstalling and re-installing the all but no change.

Are you able to access it with a computer?

https://my.xfinity.com/?cid=cust


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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Unable to access account via Xfinity My Account app

Yes. I am just unable to access it via the app.
New Poster

Re: Unable to access account via Xfinity My Account app

Try to go to my account it says I've been logged out log back in I hit okay and it don't do nothing
Silver Problem Solver

Re: Unable to access account via Xfinity My Account app

Maybe a call to 1800comcast and ask for account will help.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!