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Unable to access My Account on apps or online

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New Poster

Unable to access My Account on apps or online

N0T AUTHORIZED

I try to log on to the My Account xfinity app and the Xfi app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fix this? I also tried to access My Account online via Google Chrome but I get the same message. 

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New Poster

Re: Unable to access My Account on apps or online

Same thing is happening to me also. It just started today.
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New Poster

Re: Unable to access My Account on apps or online

I just noticed this happening to me aswell...
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New Poster

Re: Unable to access My Account on apps or online

Same happened to me today.
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Silver Problem Solver

Re: Unable to access My Account on apps or online

Any error messages?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Unable to access My Account on apps or online

Hey I’m experiencing same issue did you get it resolved ?