Unable to access My Account on apps or online

[shonar]

N0T AUTHORIZED

I try to log on to the My Account xfinity app and the Xfi app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fix this? I also tried to access My Account online via Google Chrome but I get the same message. 

[shonar]

I try to log on to the My Account xfinity app and the Xfi app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fix this? I also tried to access My Account online via Google Chrome but I get the same message. 

[Candice81]

Same thing is happening to me also. It just started today.

[AlexisA17]

I just noticed this happening to me aswell...

[Ktmarquez1]

Same happened to me today.

[RobertWy]

Any error messages?

[Angelpere10]

Hey I’m experiencing same issue did you get it resolved ?