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Transferred account and now I can't access billing.

New Poster

Transferred account and now I can't access billing.

I officially moved to a new address and cancelled my account for a new one.

They said it would be the same info to log in just the account number would change.

My new log in is on my app and i tried to see to access the billing information but it's saying that i'm not the

primary user. Then when i try ro log in online it's a never ending loading page.

 

Why can't I access it? and what happened to my balance on the last account,

I have no way of knowing where i am billing wise.

 

Thanks

 

 

Official Employee

Re: Transferred account and now I can't access billing.

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.