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Stuck logged in to old account

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Stuck logged in to old account

Steps to reproduce:

1. Login to account
2. Presented with Select an Address screen
3. Choose an address
4. Presented with You No Longer Have Service At This Address screen
5. There is no option to login with my new username and password tied to my correct account

Tried deleting the app from the Settings > General > Storage page, restarted the phone and reinstalled the app. Same problem. I am taken directly to the Select an Address screen without the option to login to my correct account.
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Re: Stuck logged in to old account


@Jtpdx wrote:
Steps to reproduce:

1. Login to account
2. Presented with Select an Address screen
3. Choose an address
4. Presented with You No Longer Have Service At This Address screen
5. There is no option to login with my new username and password tied to my correct account

Tried deleting the app from the Settings > General > Storage page, restarted the phone and reinstalled the app. Same problem. I am taken directly to the Select an Address screen without the option to login to my correct account.

use a web browser and to to xfinity.com and sign in. select 'account'.



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