Here are a few other self-help options you can use to make your payments:
Greetings, Hernandez_Mami! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with the MyAccount app. That's certainly frustrating. I do know this is somewhat dependent on the browser cache of the device you are trying to use. Please attempt to clear the browser cache and try to make the payment again. If you still find yourself having issues feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Hernandez_Mami. I have not heard back from you and hope you were able to use the MyAccount app to make the payment. If you still need assistance, please feel free to start a new public thread.