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Re: Unable to access account - “you are logging in but we are unable to access your account details”

Regular Visitor

Re: Unable to access account - “you are logging in but we are unable to access your account details”

I am having the same issue. Seems like alot of people are. I just moved and the transfer seems to have caused mine to screw up. After alot of research ive learned a possible solution may be that comcast needs to resynchronize my acct. But getting the right person who can get that done seems to be a pain.
Official Employee

Re: Unable to access account - “you are logging in but we are unable to access your account details”

Hi, Kerrie81! Thank you for reaching out. This should be a pretty easy fix, I may have to just transfer over your username. Please send me a PM with your first/last name, phone number, and username you're having issues with. Thank you!


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