Hello, abadih. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with the My Account app. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I sent you a PM the day I posted my issue, but did not get a response. I just sent you another PM now. Can you please advise? Thank you.
I'm glad I was able to assist you, abadih. If you ever need further assistance don't hesitate to reach out to us.