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Primary account user

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Primary account user

I’ve been locked out of my Mobile account it says error please contact primary account user but I am the primary account user and the only account user it won’t even let me into the app to change it and I can’t call customer service because nobody will answer the freaking phone it just hangs up on me every time how do I fix it
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Expert

Re: Primary account user


@stevenmason0129 wrote:
I’ve been locked out of my Mobile account it says error please contact primary account user but I am the primary account user and the only account user it won’t even let me into the app to change it and I can’t call customer service because nobody will answer the freaking phone it just hangs up on me every time how do I fix it

call 800-Comcast in daytime hours and select billing.



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Official Employee

Re: Primary account user

Hi there @stevenmason0129, let me know if you've been able to fix the issue, if not feel free to message me and I'll take a look for you.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!