It does not work. I tried in uninstalling and reinstalling the app.
Are you using the My Account username/password?
Hello, Pamielala. Welcome to the Xfinity Forums!
I would love to help you troubleshoot this issue so that you can quickly and easily pay your monthly bill.
So that we can better assist you can you please provide a little more information about the situation? Are you using the My Account app? Are you able to provide the error message you are receiving and have you tried to access your account on any other devices?
I look forward to your reply so I can help!
Pamielala, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to acquire access again so you can pay your bills, but if you still need assistance, please feel free to start a new thread.