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My ex is connected to my account

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My ex is connected to my account

Hi, after my ex and I broke up, he had been logged into my account and paused all active devices on my home network and my roommates couldn’t figure out why the WiFi wasn’t working. I resumed their devices but I believe he still has access even after I changed my account password. Can my account be signed out from all locations so I can ensure he does not interfere with our use of your internet services?
Expert

Re: My ex is connected to my account


@Apiff wrote:
Hi, after my ex and I broke up, he had been logged into my account and paused all active devices on my home network and my roommates couldn’t figure out why the WiFi wasn’t working. I resumed their devices but I believe he still has access even after I changed my account password. Can my account be signed out from all locations so I can ensure he does not interfere with our use of your internet services?

does the ex have his own email/password that is tied to your xfinity service account or is he using the same email address as you use for your account?



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Silver Problem Solver

Re: My ex is connected to my account

Here is the username(s) and password for your account:

https://customer.xfinity.com/#/settings/security#username-password


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