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My account app

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My account app

My account app on my phone won't work. Everytime I open it it says, "I'm sorry, we were unable to connect. Please try again." I press the try again button and it keeps giving me the same message.
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Re: My account app


@Jadasialiddy wrote:
My account app on my phone won't work. Everytime I open it it says, "I'm sorry, we were unable to connect. Please try again." I press the try again button and it keeps giving me the same message.

Is your phone connected to your wifi SSID?

https://www.xfinity.com/support/articles/view-change-wifi-password


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I am just a customer, volunteering my time to help other customers here in the Forums.
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