Community Forum

My account app

Highlighted
New Poster

My account app

The app won't connect or open on any of my devices.
Highlighted
Official Employee

Re: My account app

Thanks for reaching out. Happy to help investigate this with you. Could you please share a few more details?

Are you able to connect/login when you switch your device to cellular data?

Are you able to login to any other xfinity apps (if you have any) or other apps on your device?

Renae


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: My account app

The Sri app opens. My account app won't open using Wi-Fi data

Highlighted
Silver Problem Solver

Re: My account app


@Blacklash55 wrote:

The Sri app opens. My account app won't open using Wi-Fi data


Are you using this SSID/password?

https://www.xfinity.com/support/articles/view-change-wifi-password

Is this the username/password you are using to log in?

https://customer.xfinity.com/#/settings/security#username-password


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!