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My account app wont work

New Poster

My account app wont work

So my app hasnt been working for like 2 weeks. Any one know why?
Problem Solver

Re: My account app wont work

Have you tried uninstalling/installing it (clearing cache and data)?  Could be it somehow got out-of-sync with your account and needs to be reset.

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: My account app wont work

Thanks for letting us know and apologies the app is not working as it should! Could you try uninstalling/re-installing the app using the steps below:

 

Go into settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)

 

Clear app cache and data.

 

Once cleared, uninstall the app.

 

Reboot your device after you uninstall the app.

 

Once the device has booted back up reinstall the app.

 

Try to log in and let us know if you still have the same issue.

 

Renae


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: My account app wont work

I have the same problem and have tried all the suggested remedies to no avail.
Silver Problem Solver

Re: My account app wont work


@cschultz999 wrote:
I have the same problem and have tried all the suggested remedies to no avail.

Are you able to connect to it with a computer?

https://my.xfinity.com/?cid=cust


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: My account app wont work

I can connect to the link you provided with my phone, but not thru the app.