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My account app issue

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My account app issue

Since move and service transfer on September 10, 2019 I can not sign inti My Account App! Now always get an error Message!

Silver Problem Solver

Re: My account app issue


@Romari0612 wrote:

Since move and service transfer on September 10, 2019 I can not sign inti My Account App! Now always get an error Message!


Can you sign into your account on the Web?

https://login.xfinity.com/login?

 


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Official Employee

Re: My account app issue


@Romari0612 wrote:

Since move and service transfer on September 10, 2019 I can not sign inti My Account App! Now always get an error Message!


Sounds like your previous UID is still on your last address and all we need to do is transfer it over. Easy peasy. I saw the private message you sent to my personal inbox, so I'll follow up with you there. Thanks for posting on the forums!

 

Ken


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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