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My Account Android app doesn't work

New Poster

My Account Android app doesn't work

** Can't log into "My Account" app on any of three different Android devices.

    - Samsung Note 5 SM-N920V / Android 7

    - Samsung Tab A T580 / Android 8

    - Google Pixel 3 XL / Android 10

** I checked, double-checked, and triple-checked the user name and password.

** I verified my user name at XFinity's "security#username-password" page.

** I tried entering my user name with AND without "@comcast.net" but neither works.

** Using the SAME info, I can log in every time using a web browser.

** Using the SAME info, the Android app spins & spins, then says:

     " You are logged in but we are unable to access your account details."

** On all three Androids, I force-stopped the app, cleared cache, cleared all data, uninstalled the app, rebooted the device, and reinstalled the app.  Nothing helped.

** WEIRD: After clear data & reinstall app, it says I'm already logged in.  HOW?

** WiFi is good on all three devices. All other web-based apps work fine.

** I am NOT using a VPN

** I tried using ONLY the WiFi and using ONLY mobile data. No difference.

** A year ago the app worked great on both Samsung devices. Now it does NOT work on any of my devices.

** RECAP: Web login works every time, mobile app fails every time.

** Please fix your Android app.

Problem Solver

Re: My Account Android app doesn't work

Sounds like your login profile and your account are out of sync and need to be reset by a knowledgeable agent.

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: My Account Android app doesn't work

It has to be an android or Samsung issue. I've been experiencing the same problem for over a week now. Nothing has been resolved.
Problem Solver

Re: My Account Android app doesn't work

Just checked and Xfinity My Account app works fine on my Droid Turbo 2 phone.

Joe V
(not a Comcast employee, just another paying customer)