Community Forum

My Account Android App

New Poster

My Account Android App

I installed the app, set it up, it worked one time but never worked again. Uninstalled/reinstalled and same problem. Unable to connect error message when the app is launched.
Official Employee

Re: My Account Android App

Hi BrunoA,


Thanks for reaching out and apologies the app is not working as it should! I know you've already tried to uninstall and re-install, but could you try again following the steps below:


Go into your device settings > apps > Xfinity MyAccount app (may need to tap "Storage" before the next step)


Clear app cache and data.


Once cleared, uninstall the app.


Reboot your device after you uninstall the app.


Once the device has booted back up reinstall the app.


Try to log in and let us know if you still have the same issue.



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!