also check network settings and reply with the DNS resolver address
Greetings, Kbaby615! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear that you have an issue with the app. Correct me if I'm wrong but are you referring to the MyAccount app by chance? If so, feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Kbaby615. I have not heard back from you and hope the issue was resolved. If you still need assistance, please feel free to start a new public thread.