Community Forum

Logging into My Account

Highlighted
New Poster

Logging into My Account

I’m not able to log my old username out on the app to login with my new one. It opens to the page with my old address every time and I can’t do anything bc that service is disconnected
Highlighted
Silver Problem Solver

Re: Logging into My Account


@Mssmursy10 wrote:
I’m not able to log my old username out on the app to login with my new one. It opens to the page with my old address every time and I can’t do anything bc that service is disconnected

If you have an issue with the app, have you tried to use a browser?

https://customer.xfinity.com/#/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!