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How do you get comcast to bury the cable in yard 6 months and waiting I have contacted them 5 times

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How do you get comcast to bury the cable in yard 6 months and waiting I have contacted them 5 times

Xfinity is terrible at serving customer needs. Time to go back to Directv

Expert

Re: How do you get comcast to bury the cable in yard 6 months and waiting I have contacted them 5 t


aceavery9 wrote:

Xfinity is terrible at serving customer needs. Time to go back to Directv


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: How do you get comcast to bury the cable in yard 6 months and waiting I have contacted them 5...

Hi aceavery9, I show that we have already created a ticket to have the cable buried. It looks like the ticket was created today, please allow 24-48 hours for your local dispatch team to contact you and they will schedule the tech visit with you at that time. I will follow up with you once the work order has been completed to ensure everything is taken care of. If you have any other questions or concerns please reach back out to me here. 

Official Employee

Re: How do you get comcast to bury the cable in yard 6 months and waiting I have contacted them 5...

 

Hello aceavery9, I wanted to reach back out to you to make sure you received a phone call from your local dispatch team. Were they able to get a tech schedule to come out and bury the line for you?