When I am away from home, I’d like to be able to check whether my service is up. Very simple question. I expect, very common. The old app supported this feature. In the new app, I have to reset just to learn if the system is up. Come on, folks! Think about it!
I was startled to get an email back for the review above. It said the app displays a negative status if there is a problem, so the absence of a negative status means all is well. Cleverly, the email didn’t say where to look for the absence of status. Searches online and in the app didn’t say. And no address to reply to the note. And everywhere I look, on the app and in the real world, absence of status. But am I looking in the right place? A deep philosophical dilemma.
User interface design 101. PUT A GREEN ICON if all is well. As on the website. And please, never send an unsigned email, and never without a reply-to option. If I am the best part of Comcast, treat me like a human being.
