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Help Chat doesn't work

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New Poster

Help Chat doesn't work

EvertimeI click on he chat option it says "Error Invalid Phone Number" but there is nowhere to enter a phone number and my phone on file is good.

Expert

Re: Help Chat doesn't work

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Help Chat doesn't work

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Help Chat doesn't work

this is still happening. nothing was fixed