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Cant make payments in app even after update

New Poster

Cant make payments in app even after update

Cant make payments in app
New Poster

Re: Cant make payments in app even after update

I just uninstalled and then reinstalled the app and it worked. I've been having issues making payments for some time now.
Official Employee

Re: Cant make payments in app even after update

Hello, Rashidastephens. Welcome to the Xfinity Forums. I'm glad you reached out to us for help with the My Account app. Please try to reinstall the app to ensure it has been updated to the latest version and let us know here if that helps. I look forward to your next reply so I can make sure we get this fixed for you and you can easily make payments again. 


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Official Employee

Re: Cant make payments in app even after update

Rashidastephens, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to regain access to the app and make payments again, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!