Hello, Rashidastephens. Welcome to the Xfinity Forums. I'm glad you reached out to us for help with the My Account app. Please try to reinstall the app to ensure it has been updated to the latest version and let us know here if that helps. I look forward to your next reply so I can make sure we get this fixed for you and you can easily make payments again.
Rashidastephens, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to regain access to the app and make payments again, but if you still need assistance, please feel free to start a new thread.