Others have reported this same issue on other threads. @ComcastAmira commented on this known issue in another thread: https://forums.xfinity.com/t5/Xfinity-My-Account-App/Can-t-Make-Payment-on-App/m-p/3230377#M2055
Hello Heath_Givan. Thank you for posting in our Forum. Can you please confirm you have the latest Xfinity My Account App update? Also., please retest and confirm if the issue persists today.
I can confirm that the issue still exists on my Droid Turbo 2 with the Xfinity My Account app Version 126.96.36.19990522190611 Made with LOVE in Philadelphia. @ComcastJoeTru do you have updated info that makes you think it might be resolved? It appears easy to replicate for anyone with the Xfinity My Account app.
Thanks for confirming, jav6joev. I don't have any confirmation the issue is resolved, however I do thank you for providing a new example of the failure. May I please use your example to report to our Advanced Repair team? If yes,please send me a private message and include your full name so I can send your information & example up. Thanks so much if you allow it.
Thanks so much for sharing this jav6joev!
Heath_Givan, please attempt to uninstall and reinstall the app and try again. Let us know if this resolves your issue. We are happy to help in any way that we can.
I am unable to make a payment online from a web browser. When I click on "make a payment", it just goes to a blank page.
Last resort -
Here are a few other self-help options you can use to make your payments: